If a problem becomes apparent with the service we offer your first port of call is our support team :-
Please include your account information, and full details of the outstanding problem.
If we do not resolve your concerns first time.
In the event that you are dissatisfied with the service you have received, and you have not been able to reach a resolution though our customer support team via support at slix.com, you can make a formal complaint by sending an email to the following email address.
Please include your account information, and full details of the outstanding complaint.
We will do our best to resolve your complaint in house in a timly manner.
We aim to respond within five (5) working days.
An investigation will be carried out into the issues raised and a full response will be provided within ten working days, via email.
Where the issue is particularly complex it may take longer to respond.
If this is likely, we will provide information via email on the action that will be taken and advise when you can expect a full response.
Where a UK domain name is the problem and we fail to resolve the issue to your satisfaction you may raise your complaint with Nominet the registry body for UK domains with whom the tag SLIX is listed as a registrar, and we will work with them to resolve things.
Nominets complaints procedure can be found here.
Please note: by signing up for any of our services you agree to be bound by ALL Slix terms and conditions.